Skip to content
Contact Support
  • There are no suggestions because the search field is empty.

Troubleshooting X (Twitter) Sign-In Issues in Page Vault

Why you may be unable to log in — and how to continue capturing X content

Overview

If you’re having trouble signing into X (formerly Twitter) inside the Page Vault Browser, you’re not alone. Recent updates to X’s network security prevent users from logging in when using a virtual machine, such as the one Page Vault runs on.

The good news? You can still view and capture most public X content — simply paste a direct post or profile URL into the Page Vault Browser to access it without logging in.

Why You Can’t Log In

X made a change to its security settings that blocks logins from virtual environments. Because Page Vault operates in a secure virtual machine, this means direct sign-in is no longer supported for most users.

However, X does allow Google Sign-In for certain users — specifically those with managed Google accounts tied to a custom domain (e.g., you@yourfirm.com).

Option 1: Use a Managed Google Account

If your firm uses Google Workspace for email, you may still be able to sign into X:

  1. Open X in the Page Vault Browser.

  2. Choose Sign in with Google.

  3. Use your firm’s managed Google Workspace account (not a personal @gmail.com).

If your organization allows it, this method should let you access your X account successfully.

Option 2: Use a Page Vault Managed Account

If your firm does not use Google Workspace, or cannot create an X account tied to your firm domain, Page Vault can provide a managed X account for your team.

These accounts cost $150 per year per email and include setup and ongoing account management by Page Vault.

To request one, please send the following information to support@page-vault.com:

  • The first and last name to associate with the account

  • A secondary email address (for sending the account invite)

  • Your firm’s billing contact

Once we have this information, we’ll set up your managed account and send you all the details.

Option 3: Have Page Vault Capture It for You

If you only need to preserve public X content (posts or profiles viewable without logging in), our Support Team can complete the captures on your behalf.

  • Most captures are delivered within 1 business day.

  • Larger profiles or complex requests may take longer or require an On Demand quote.